Monday to Friday between 7am - 6pm (EST)

Saturday between 8am - 12pm

Our offices are closed on Sunday, so although you can still place an order with us online, you will be unable to contact us directly.

If you are thinking about purchasing our products and services frequently, we can make ordering easy and hassle free. To obtain an application for an account please sign up here. Please be advised that a confirmation emial will be sent to you after signing up. Please confirm your email by clicking on the link provided.

All prices are in Canadian dollars.

If your credit card payment was declined please contact your bank or continue with another card. Please note if your credit card is declined your order has not been recorded or processed.

Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Every Season Giftware 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 100% of the total order value as we are unable to cancel orders that are already prepared and are with our courier for delivery.

Our site, www.everyseason.ca, is secured using a VeriSign Digital Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

You will know you are in a secure environment when ordering on www.hampersonly.com by the appearance of a security notice when you enter a secure page (depending on browser security settings). As well, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'. Digital Certificates, or technically referred to as ‘Secure Sockets Layer’ (SSL), are used internationally by all major e-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please www.verisign.com or contact us via email.

Unfortunately we are unable to specify a delivery time. All deliveries will be delivered by 5pm for business and 7pm for residential addresses.

Please be careful when providing delivery details. The more information you can provide the better! If an incorrect address has been supplied, a redirection or redelivery fee of up to $15 will apply and the time of delivery to the correct address will be dependent on the time of day we receive the correct information.

Should you wish to change the delivery address or items you wish to send and your order HAS NOT already been expedited, we can change the delivery address for you. If your request is within 24hours of delivery, a fee of $15 will be charged to redirect your order and delivery for the desired date may depend on the time at which you make the changes.

Should the recipient not be home when your delivery is made, the following may occur:

The product will be left at the recipient’s front or back door, if:

a) Requested to do so by the sender; or

b) If our experienced couriers deem it safe to do so

or

We will attempt to contact either the sender and/or recipient to determine the best course of action.

In order to avoid disappointment, we are not able to provide an indication of approximate delivery time, as it may change over the course of the day.

Changes can be made to your order but conditions do apply. Please notify us immediately should you have to make any changes to your order. A fee of $15 will apply should you wish to redirect your order to a different address. Be advised that successful redirection for same day delivery will be dependent on the time of day your change has been made. Regretfully, once delivery has been made at the original address provided, we cannot resend to a new address. Once your order is en route for delivery, changes to any card message may not be made.

We generally can deliver on Saturdays. We do not deliver on Sundays or Public Holidays, or during special events listed under individual Terms & Conditions on each product.

We accept all major credit cards: VISA, MasterCard, American Express, Diners Club and Interac. We also accept Paypal as a payment type.

As soon as your order has been placed online, you will receive an automatic email confirmation of receipt of your order. Once your order has then been received by a member of our sales team, the finer details of your order are carefully examined, so as to meet any special requirements you may have and conversely, to notify you if we cannot meet one of your requirements. Once your order has been successfully processed, you will receive a second email confirming payment and delivery details.

Currently we deliver to Toronto (including the GTA), Kitchener, Waterloo, Cambridge, Guelph and surrounding areas. Canada-wide deliveries coming soon.

The deadline for all same deliveries is 9:00 am (EST Monday-Saturday).